Sr Analyst, IT Svc Mgt Process

Sr Analyst, IT Svc Mgt Process

**Overall Job Summary**

The IT Service Management (ITSM) Senior Analyst is responsible for leading the execution, governance, adoption, and continuous improvement of IT Service Management processes across the organization. This role serves as a subject matter expert (SME) in ITSM practices, with a strong focus on stakeholder engagement, Change Advisory Board (CAB) leadership, and the strategic implementation of automation and AI-enabled capabilities to enhance decision-making and operational efficiency. The Senior Analyst drives adherence to ITSM policies and standards, identifies opportunities for optimization, and partners with cross-functional teams and leadership to reduce risk, improve service stability, and mature ITSM capabilities.

**Essential Duties and Responsibilities (Min 5%)**

Lead governance and enforcement of ITSM policies and standards, including Incident, Change, Problem, Configuration Management Databas...