Sr. Analyst Member Operations Automation

Recruiter: Daniel Chacon
Reports to: Rocio Monroy
Site: This position is available in Las Fuentes, Tlaquepaque

The Member Operations Automation Analyst plays a key role in ensuring efficiency and reliability of customer service operations by developing, maintaining, and administering Intelligent process automation solutions within the area. This position is responsible for analyzing operational processes, identifying automation opportunities, and ensuring robots are effectively implemented and sustained to support service quality, reduce manual effort, and enhance customer experience.

• Identify, analyze, and document customer service processes to determine opportunities for automation, efficiency, and error reduction. Develop detailed process maps and workflows.
• Design, develop, test, implement, and maintain IPA robots that support service operations. Monitor performance, trouble...