Sr. Analyst Member Operations Automation

OverviewRecruiter: Daniel ChaconReports to: Rocio MonroySite: This position is available in Las Fuentes, TlaquepaqueThe RoleThe Member Operations Automation Analyst plays a key role in ensuring efficiency and reliability of customer service operations by developing, maintaining, and administering Intelligent process automation solutions within the area.This position is responsible for analyzing operational processes, identifying automation opportunities, and ensuring robots are effectively implemented and sustained to support service quality, reduce manual effort, and enhance customer experience.How You'll Make An ImpactIdentify, analyze, and document customer service processes to determine opportunities for automation, efficiency, and error reduction.Develop detailed process maps and workflows.Design, develop, test, implement, and maintain IPA robots that support service operations.Monitor performance, troubleshoot issues, and ensure continuity of automated processes.Lead and manag...