Sr. Associate Product Complaints

Overview:**Recruiter**: Manuel Garcia**Level**: Staff IVThe Representative Quality Complaint is responsible for collaborating with other cross-functional teams to assist in managing quality complaints, safety issues with identified products for quality investigations in the system and provide support in concerns related to the product.
**HOW YOU WOULD CONTRIBUTE**:- Receive and log product quality complaints (lot numbers, event description, etc.) into a format that can be shared internally via various platforms (CRM, Argus, and Agile) for complete investigation.
- Conduct initial classification of complaints and recommend tests to be conducted on the sample based on internal guideline and expertise.
- Coordinate communication (including routing through complaints in Agile) with relevant departments to support complaint investigations- Maintain documentation for all complaint-related activities- Support Regional Quality Teams on managing product complaints as necessary.