Sr Asst Manager / Asst Manager, Patient Service Centre

Reporting to the Senior Manager/Manager, this role involves operations and continuous improvement of financial counselling service for patients admitted from various departments, ensuring a seamless and supportive experience throughout their care journey. Provide ground leadership and manage daily operations for the assigned scope of work, to ensure service excellence, operational efficiency, and compliance in line with applicable regulatory requirements. Oversee operational workflows and staff training for the assigned scope of work, including review and implementation of processes and practices to ensure relevance. Support planning, implementation, and sustenance of department workplans and improvement initiatives, in support of ministry, cluster, and hospital level policies and priorities.
Main Duties & Responsibilities Specific Lead a team of Patient Service Associate (PSA) Executives and PSAs in providing admission and financial counselling services, including patient consent a...