Sr Asst Manager, PMO

The National Healthcare Group (NHG) Health Programme Management Office (PMO) is chartered to manage the newly deployed national systems e.g. National Billing System (NBS) and National Harmonised Integrated Pharmacy Solution (NHIPS) to ensure smooth post go-live operations in the NHG Health institutions.

MAJOR DUTIES AND RESPONSIBILITIES

Ticket Management and System Operations:

Provide comprehensive operational leadership for the NBS and NHIPS ticket management lifecycle. This includes conducting detailed analysis of ticket burndown metrics and overseeing the complete triaging process from initial assessment through to final resolution.

The role involves establishing and maintaining prioritisation frameworks, ensuring appropriate assignment of tickets to relevant teams, and monitoring adherence to established service level agreements.

A key component involves tracking and analysing ticket trends to identify root causes and recurrin...