Sr. Business Analyst - Operations I (BPO) - Shared Services - Monterrey

Monterrey, NL 64640, Mexico

Schedule: FT/PT - Monday to Friday 8:30 am to 5:00 pm.

Job Type: On-site

Salary Type: Salary

Uber Freight Mexico is looking for a Sr. Business Analyst – Operations I for its Shared Services team. The main objective of the role is to drive the growth of Uber Freight by focusing on supporting cross‑functional initiatives and optimizing BPO Operations (Inbound Support, Scheduling, Tracking, etc.). This requires leveraging a strong combination of analytical and operational skills to break down complex challenges and develop deep technical and functional expertise.

The Analyst will be responsible for leading and shaping the strategy to balance costs and service levels. This involves diving deep into both data analysis and operational interaction with customers, internal stakeholders, and front‑li...