Sr. Continuous Improvement - Last Mile ACES, ACES (Amazon Customer Excellence System) BR Ops

Description

As an ACES Process Specialist, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOP) at Amazon Logistics, Amazon's last-mile delivery arm, where we deliver smiles to our customers everyday.



Key job responsibilities

- Being the Subject Matter Expert (SME) on all operational processes



- Leading process integration efforts at our Delivery Stations (DS)



- Leading Continuous Improvement initiatives



- Owning and managing change on a granular level



- Performing audits to ensure continuous SOP adoption and eliminate defects and deviations



- Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement



- Make sure that we are always deliv...