Sr Cust Service Rep/Station

This is an interview position. To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible.

Required Knowledge, Skills and Abilities

• High School Diploma or GED Equivalent
• 6 months FedEx customer service representative experience
• Microsoft Word - Basic
• Microsoft Excel - Basic
...