Sr Cust Service Rep/Station

<p>This is an interview position.<br><br><br>To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible<br><p>REQUIRED KNOWLEDGE, SKILLS AND ABILITIES</p> <p>High School Diploma or GED Equivalent</p> <p>6 months FedEx customer service representative experience</p> <...