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Sr Customer Experience Manager

Michael Page
Full-time San Pedro Garza García, Nuevo Leon Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
May 23, 2026
Location:
San Pedro Garza García, Nuevo Leon, Mexico

Job Description


  • Develop and execute a long-term Customer Experience strategy aligned with revenue growth and commercial objectives.

  • Transform the Customer Service organization (50+ team members) into a more commercially driven function, promoting upselling, cross-selling, and proactive client engagement.

  • Optimize end-to-end customer processes (including Order-to-Cash, billing, and dispute resolution) to reduce friction and enhance customer loyalty.

  • Present data-driven insights and strategic proposals to senior leadership, positioning CX as a revenue-generating function rather than a cost center.

  • Identify opportunities within the customer journey to increase retention, expand accounts, and drive incremental sales.

  • Partner closely with Sales, Operations, and Finance to align customer experience initiatives with overall business growth strategy.




Lead and transform a 50+ Customer Service team into a rev...

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Job Overview

Job Type: Full-time
Location: San Pedro Garza García, Mexico
Posted: May 23, 2026
Deadline: July 02, 2026