Sr. Customer Service Associate

Zalora

Full Time Muntinlupa City, Metro Manila Information and Record Clerks

Posted:

June 07, 2026

Location:

Muntinlupa City, Metro Manila, Philippines

Job Description

Do you have a proactive personality, a flair for providing customer service, and a thirst for new experiences? ZALORA and its Australian counterpart THE ICONIC are looking for problem-solving, empathetic and passionately communicative talents to join our team in Muntinlupa, Philippines, reporting to an Operations Supervisor.
You are expected to be the liaison person, provide exceptional service and resolve any emerging problems that you or our customers may face. Think fast and always keep on top of things in a dynamic, fast-paced environment that makes sure our customers enjoy the best shopping experience.
Job Responsibilities:
Coordinate and report directly to an Operations Supervisor.
Professionally handle high volumes of incoming inquiries from customers (chats and emails).
Deliver exemplary customer experience by providing the next course of action in resolving the customer's reason for contact.
Demonstrate exceptional customer ...
                

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Job Overview

Job Type: Full Time

Location: Muntinlupa City, Philippines

Posted: June 07, 2026

Deadline: July 17, 2026