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(Sr.) Customer Service Officer, Distributor Contact Center

Peoplus International Limited
Permenant Hong Kong, Hong Kong Information and Record Clerks
Posted:
March 01, 2026
Location:
Hong Kong, Hong Kong, Hong Kong

Job Description

(Sr.) Customer Service Officer, Distributor Contact Center Post Date : 2026/02/24 Expiry Date : Nil Location : Job Type : Permenant About the role
  • - Handle distributor enquiry and complaints on aspect of Underwriting, Policy Adminstration and Claims.
  • - Provide excellent end to end service with positive customer mindset.
  • - Managing large amounts of inbound and outbound calls from sales channel in a timely manner, including counter service if job rotated.
  • - Identifying distributors' needs, clarify information, research every issues and providing solutions
  • - Build sustainable relationships and engage distributors by taking the extra mile
  • - Anticipate escalation and take over calls when needed
  • - Keep management informed on issues and problems
  • - Prepare monthly/ annual results and performance reports
    • What we're looking for
  • - University graduate preferred
  • - 2-4 years of experience in Life Underwriting, Policy Admini...

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    Job Overview

    Job Type: Permenant
    Location: Hong Kong, Hong Kong
    Posted: March 01, 2026
    Deadline: April 10, 2026