Sr. Customer Solutions Specialist - Enterprise (Internal Staff Only)

Responsibilities

• Serve as the primary point of contact for our Enterprise customers, providing personalized and dedicated technical support.
• Respond to incoming support requests via email and assist Enterprise businesses in troubleshooting technical issues.
• Serve as the primary point of contact for escalated technical issues, providing advanced troubleshooting and problem-solving expertise. s
• Investigate and resolve complex software and hardware problems by analyzing system logs and conducting root cause analysis.
• Collaborate with other departments, such as Customer Success, to resolve issues that require cross-functional expertise.
• Build and maintain strong relationships with enterprise customers, serving as a trusted advisor and technical expert.
• Conduct training sessions and workshops for Enterprise businesses.
• Act as a subject matter expert, providing guidance and mentorship to junior technic...