Sr. Director ITSM and Service Delivery

This is a build-and-transform leadership role - an opportunity to design and mature Our Client’s

IT Service Management framework from the ground up. The Sr. Director will shape how technology services are delivered, stabilized, and continuously improved across the enterprise, bringing structure, governance, and accountability to a fast-evolving environment. This is a chance to be at the forefront of modernizing IT operations, driving accountability, and shaping a high-performing service organization that makes a tangible, direct impact on employees and customers every day.

Responsible for overseeing the full lifecycle of IT service operations with a focus on

stability, responsiveness, and continuous improvement. This leader ensures end-to-end

ownership of incident resolution, application stabilization, and infrastructure reliability

through strategic ITSM practices.

Key Responsibilities

Oversee the execution of producti...