Sr. Director of Operat...

John Clements Consultants, Inc

Full-time Makati City, Metro Manila Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted:

June 15, 2026

Location:

Makati City, Metro Manila, Philippines

Job Description

  Sr. Director of Operations 
 Meet & Exceed all BPM metrics like AHT, Staffing Adherence, Abandoned% Occupancy for Voice Business
 Back office : Meet and Exceed all TATs for all Transactions along with desired accuracy
 End to end client Management including reviews with client, value addition to the client and proactive communication to internal and external clients
 Attrition & Absenteeism to be below the standard BPM Industry benchmark; < 6% on a Monthly basis
 End customer satisfaction and effectiveness scores to be above 92%
 Process compliance to be above 99%
 Collaborate with Sales/Account Management teams to grow the business
 Positioning IGT Solutions & Services as a major player in the travel technology segment to become a partner of choice for travel related companies in BPM services
 Develop, manage and execute customer delight programs
 Accomplish the ...
                

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Job Overview

Job Type: Full-time

Location: Makati City, Philippines

Posted: June 15, 2026

Deadline: July 25, 2026