Job Description
Job Description
This is 100% onsite role, which demands +50% of the time performing field activities and covers on-call shifts outside of working hours.
The Customer Support & Field Engineers will work in the post sales phases of projects and may support multiple projects in a given period depending on size and complexity. There may also be a requirement to provide support to pre-sales activities.
The Customer Support & Field Engineer role can operate at different levels within the organization and/or projects. The level of the role will be determined by the size and complexity of the project or activity as well as the level of the individual within the organization.
The Customer Support & Field Engineering role can be fulfilled at any level within the TS career ladder, however, engineering staff at a lower level will focus on smaller projects or elements of larger projects with a higher level of supervision.
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