Sr Field Service Supervisor

• To provide operational management to the service business of a branch in Hong Kong.
• Provide the leadership necessary to ensure that the service branch meets customer needs, support sales, and achieves business financial objectives
• Work closely with management for the implementation of SVS plans & strategies and company wide initiatives to maximise customer satisfaction and company goodwill


Key Areas of Responsibility:

+ Meeting monthly, quarterly and annual financial targets of the branch
+ Performance management, career and succession planning for service employees of the branch
+ Business improvement, achieving aggressive productivity targets
+ Account management of defined key accounts
+ Accurate planning and forecasting of business performance
+ Deploy growth initiatives
+ Customer relationship management processes and increasing customer satisfaction levels
+ Understanding customer related critical to quality measures...