Sr. Helpdesk Engineer

We will reach out to you via the email address provided in your resume should you qualify for the next steps of your application.

As a Senior Helpdesk Engineer you will be a key member of our front-line team and to support your colleagues and our clients, to provide the best customer service possible.

Work Arrangement:
Onsite | Clark, Pampanga

Work Shift:
Monday -Friday/ 10:00PM – 7:00AM PHT

About the Job

• Service Request / Ticket Management:
• Logging tickets following baseline templates.
• Basic change-management practices within service requests from ITIL or any similar framework.

• Documentation: Updating site documentation and recommending updates to policies and procedures.

• Endpoint support, configuration, and maintenance:

• Patching: Tablets, laptops & desktops, including applications
• Application installation,

• Solving Printer and Ethernet/Wi-Fi connectivity i...