Sr. Infrastructure Support Analyst

What Is The Opportunity

Join our IT Mainframe Operations team as a Senior Infrastructure Support Analyst. You will ensure the reliability, availability, and performance of RBC's mainframe systems by monitoring events, performing incident management, and executing service requests across production and development environments. You'll use problem management skills to triage, troubleshoot, and escalation issues to appropriate teams. The team provides 24/7/365 support for approximately 50 LPARs (Logical Partitions) that run critical applications.

Shift Requirements

24/7/365 Rotating shift support

What Will You Do

• Provide 24/7 rotating shift support across TI, Insurance, U.S. subsidiary, and Capital Markets environments (Development, Production & Disaster Recovery)
• Deliver technical support for mainframe technologies including zSeries, JCL, VM/VSE, Network Technologies, and Storage/Media Solutions (Tape Libraries)