SR IT Support Analyst

Responsibilities:

• Administer Exchange Online, Active Directory, SharePoint, and associated permissions.
• Perform advanced troubleshooting for Material, Zoom, RingCentral, and Caller Verify.
• Configure and maintain RingCentral call queues, groups, licensing, and site business hours.
• Configure and manage PrinterCloud, including driver profile creation, driver deployments, membership assignments, and assigning static IP addresses in collaboration with Network Services.
• Manage ShareFile administration and support, assisting users with access, data transfer, and permission management.
• Manage and support , including user permissions, integrations, and automation setup.
• Configure and maintain Active Directory permission groups to ensure users only have access to folders and files relevant to their roles.
• Maintain logon scripts and drive mappings for users across Citrix and Cloudflare environments.
• Route and categorize tickets to ap...