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Sr Manager, Customer Success

Honeywell
Full time Houston, Texas Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted:
June 16, 2026
Location:
Houston, Texas, United States

Job Description

The Senior Customer Success Manager is responsible for leading Customer Success execution for a defined customer portfolio or segment, ensuring consistent delivery of customer value, retention, and growth.

This role manages Customer Success Managers or supervisors and translates Customer Success strategy into day-to-day operational execution. It operates under the direction of a Director or senior leader, ensuring customer engagement models, health management, and renewal readiness are executed with discipline and consistency. 


1. Customer Success Execution

  • Own customer health, engagement, and value realization outcomes for assigned portfolio
  • Ensure consistent execution of Customer Success plans, onboarding, adoption, and lifecycle activities
  • Proactively identify customer risks and lead mitigation actions to support retention and renewal outcomes
  • Ensure all customers have defined success criteria that are actively tracked<...

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    Job Overview

    Job Type: Full time
    Location: Houston, United States
    Posted: June 16, 2026
    Deadline: July 26, 2026