Sr. Manager, Environmental Services Quality Assurance - Healthcare

Overview

Senior Manager, Environmental Services Quality Assurance - Healthcare

The Senior Manager, EVS QA Program is responsible for establishing, maintaining, and administering the regional Compass EVS Program across multiple accounts, covering housekeeping, portering, call center, and linen services. This role ensures regulatory compliance, drives quality assurance, and supports continuous improvement through the development and updating of EVS standards. Key responsibilities include conducting audits, designing and delivering training programs for management and site trainers, and executing client, patient, and resident satisfaction surveys. The Senior Manager is also responsible for training EVS staff and updating cleaning and facility procedures to maintain high standards of service delivery.

Responsibilities

• Leads Compass EVS Program by establishing standards for service delivery and quality assurance and maintaining it current with appl...