Sr Manager, Global Service Operations

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence!

Overview

This role provides senior operational leadership across the APAC region for Global Service Operations, ensuring TNS Payment Services deliver high availability, strong performance, and excellent customer experience. The position acts as the senior local authority for incident management and operational governance, aligning operational execution with customer success and account management outcomes. It also leads the Client Service Management team.

Responsibilities

Key Responsibilities:

Lead, develop, and motivate a multi‑country team, ensuring high engagement and strong performance.

Position the operations function as a value‑creating, revenue‑protective part of the business.