Sr Manager Implementations

Responsibilities

• Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned.
• Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience.
• Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity.
• Managing client and project team expectations simultaneously for a frictionless onboarding experience.
• You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation.
• Create, manage and track project vehicles, including, but not limi...