Sr. Manager, Operations

Job Title:

Sr. Manager, Operations

Job Description

The Senior Manager Operations is responsible for coaching and supervising a group of Operation Managers and/or Team Leaders. This Position is responsible for building and maintaining client relationship, meeting service levels agreements and achieve financial expectations. Position requiring several years of work experience and functional expertise gained through professional qualification or extensive work experience.

Essential Functions/Core Responsibilities :

Applies advanced knowledge and experience to the development of new methods and creative solutions and includes comprehensive understanding of own work are and general understanding of other work areas.

Drives application of theories, principles, concepts, and work methods across a wide range of moderate to complex problems.

Manages the work activities of lower-level managers and or individual contributors and provides guidance in acc...