Sr. Manager, Operations

Description

The Senior Manager will be responsible for leading large-scale Banking & Finance BPO operations, ensuring seamless delivery of services, client satisfaction, and operational excellence. This role requires strong domain expertise in banking and financial services, proven leadership in managing high-performing teams, and the ability to drive transformation initiatives in a dynamic outsourcing environment.

 Client Delivery & Relationship Management

• Act as the primary point of contact for client stakeholders.
• Ensure contractual commitments, SLAs, and KPIs are consistently met or exceeded.
• Build and maintain strong client relationships, fostering trust and long-term partnerships.

Operational Excellence

• Lead day-to-day delivery operations across multiple banking and finance processes (e.g., retail banking, credit cards, loans, compliance, risk management).
• Drive continuous impr...