Sr. Manager, Workforce Management

Overview

SHIFT: NIGHT

SET UP: HYBRID (CIRCUIT MAKATI)

The Sr. Manager, WFM is responsible for managing and facilitating workforce activities for the company. Works with Carenet
teams to create, review and adjust daily forecasted volumes and handles time to achieve optimal staffing. This role manages
and facilitates ongoing improvements to Workforce scheduling techniques, planning, analysis and reporting. Maintains and
administers Workforce Systems and Processes. Additionally, the Sr. Manager, WFM plays a role in supporting key areas of the
business: Talent Acquisition for a robust hiring plan, Finance for inputs in volume forecasting that impact business financial
goals and the Sales and Account Management Team for RFPs and bid modelling when securing new business opportunities.

Responsibilities

1. Manages the headcount forecasting and capacity planning process through weekly discussion and anal...