Sr. Operations Analyst - Application Coordinator, Banking Applications

Job Description

What is the Opportunity? The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. You'll coordinate system changes, oversee implementations, and troubleshoot escalated issues to ensure continuous operational excellence. This candidate should be able to apply innovative approaches to complex challenges when issues arise.

What Will You do:

• Coordinate application implementations and maintain process compliance
• Triage and route issues between Application Support and Service Providers
• Applies innovative approaches to complex challenges and willing to take on project work
• Drive operational improvements aligned with strategic initiatives through informed decision‑making
• Authorize production application changes via ServiceNow and batch job scheduling ...