Sr Player Support Agent

**Senior Player Support Agent**

As a Player Support Agent, you will be the front line in providing exceptional support to our diverse community of players, resolving issues, and enhancing their overall gaming experience. The ideal candidate will be digital savvy, have a deep understanding of the casual gaming landscape, and a passion for building strong relationships with our players.

**What You Will Do**

+ Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner.
+ Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.
+ Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.
+ Enforce the game's terms of service and community guidelines, and deal with violations ...