Sr. Quality Specialist, MFLC (Remote)

This position will follow Eastern Standard Time (EST) business hours.


Serves as a member of the quality team for the Military & Family Counseling Program. Conducts audits of operational procedures, processes, and reported outcomes. Recommends and participates in continuous quality and process improvement activities. Supports the maintenance of a
strong quality program.

+ Serves as quality improvement specialist for the quality program with the goal to meet contractual requirements and performance guarantees.

+ Duties include evaluating current processes; conducting gap analyses, and recommending/participating in quality improvement activities to address gaps and increase compliance with contractual requirements.

+ Leads and performs all aspect of audit processes, including planning, testing, data collection and analysis.

+ Prepares objective, factual reports of audit outcomes including best practices, opportunities for improv...