Sr. Research Associate, Strategic Engagement & Solutions Management

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Position Summary:

Strategic Engagement & Solutions Management is the driving force behind streamlining and optimizing complex processes. Our mission is to identify gaps and opportunities for product, service, and process improvements, ensuring efficient operations, and exceptional customer service.

As a Sr. Research Associate in Strategic Engagements at athenahealth, your role is pivotal in identifying, analyzing, and resolving complex issues that impact our customer’s experience and our organizational success. You will be responsible for extracting and analyzing data through custom SQL query development, transforming raw data into meaningful insights that inform engagement strategy and operational improvements. Your analytical expertise, technical data skills, attention to detail, problem-solving abilities will be critical in drivin...