Sr. Salesforce Business Analyst (Global Customer Care)- First Advantage (Mumbai and Bangalore)

This role requires close collaboration with Customer Care leadership to develop and enhance Salesforce solutions, incorporating AI, automation, and messaging capabilities. The Senior Salesforce Business Analyst will also work with various internal teams, including Customer Care, IT, GTM, and others, to create and implement innovative IT proof-of-concepts aimed at improving key performance indicators (KPIs) and return on investment (ROI) while facilitating business process automation.
The ideal candidate will have over 5 years of experience with Salesforce and a strong passion for delivering solutions that enhance efficiency and productivity across teams. Familiarity with additional platforms such as Amazon Connect, Einstein Bots, and Salesloft is also preferred.
This position is fully remote, but occasional travel may be required for training and team events.

Responsibilities :
 

Serve as a SME Resource: Act as a subject matter expert in Salesforce p...