Sr Service Disruption Specialist, SAP Enhanced Operations Services

Sr Service Disruption Specialist, SAP Enhanced Operations Services

What you’ll do

• Work in incident and crisis management team, ensuring timely and effective response to major incidents and crises
• Coordinate with various teams to resolve incidents and restore normal service operations as quickly as possible
• Act as primary point of contact for incident escalation during shifts, handling escalations promptly and performing after‑hours duties when necessary
• Oversee thorough root cause analysis for all critical incidents and develop preventive measures to avoid recurrence
• Maintain clear and effective communication with stakeholders throughout the incident lifecycle, providing regular updates on status, impact, and resolution efforts
• Identify and drive initiatives to improve incident management processes, standardizing and simplifying incident response procedures for enhanced efficiency
• Define, track,...