Home / Jobs / Sr. Service Operations Manager - Enablement & Governance
Posted:
June 12, 2026
Location:
Mississauga, Ontario, Canada

Job Description

Role Summary

The Senior, IT Operations Enablement & Service Management supports centralized IT operations coordination and IT service management (ITSM) governance activities for the US Oncology Network (US Oncology). This role partners with field-based practice IT teams (ITCs), Regional Technology Operations Leaders, and McKesson technology service teams to support major incident response, change management execution, and operational escalations impacting US Oncology practices nationwide. The position contributes to ServiceNow/ITSM standards, reporting, and technology operations enablement efforts to promote consistent processes, data quality, and service performance.

Key Accountabilities

A. Incident & Change Leadership

  • Review Standard and Normal-Low risk US Oncology change requests for operational readiness and provide impact notes; prepare US Oncology operational context for Normal-High and Enterprise changes routed to the McKesson Cha...

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    Job Overview

    Job Type: Full time
    Location: Mississauga, Canada
    Posted: June 12, 2026
    Deadline: July 22, 2026