Sr. ServiceDesk Engineer

Job Responsibilities:
Provide second-level technical support to end-users for hardware, software, and network-related issues in MacOs environment.
Ensure timely and effective support during assigned shift hours between 7AM - 7PM.
Set up, configure, and troubleshoot end-user devices such as laptops, desktops, mobile phones, and peripherals.
Assist with user onboarding, account setup, and provisioning of google workspace technology resources.
Work closely with the IT Service Management Team to ensure consistent and quality support across all touchpoints.
Respond to user requests and resolve incidents in a timely manner while maintaining excellent customer service.
Collaborate with team members to escalate complex issues and follow up until resolution.
Conduct hardware and software inventory management, including tracking, asset tagging, and reporting.
Maintain accurate documentation of network configurations, diagrams, procedures and incident reports.
Job R...