Sr. Specialist Customer Service Digital

Purpose:
- To support the whole business and a competitive customer service level, in order to achieve sales and profitability objectives
Take the accountability of projects, to improve efficiency and productivity of the whole department- Key Responsibilities:
- Co-lead the management and execution of all operational process in customer service.
- Acting as key point of contact for internal stakeholders and customers inquiries related to orders and delivery status, changes, returns and claims.
- Accountability of customer service back-office reporting and dashboards, KPI's using tools such as Power BI, SAP, Excel, Salesforce.
- Managing the customer order books, ensuring is always updated according to customer master data, including the monitoring of electronic receipts using the tools provided.
- Highly understanding of all type of SAP orders and MRP management.
- Processing returns and complaints in line with the policy regulations while cooperating...