Sr. Specialist, Customer Success

Title and Summary

Sr. Specialist, Customer Success

Overview

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value‑added services and leverage expertise, data‑driven insights, and execution. Delivering with excellence is our utmost priority; we are expanding our Services Customer Success team to achieve this goal. This team plays a crucial role in ensuring our customers achieve their desired outcomes while maximizing the value of our products and services. Customer Success (CS) boosts Customer Lifetime Value, increases renewals and adoption, reduces support tickets, improves product feedback, builds advocacy for B2B marketing, and generates qualified sales leads. The team will work collaboratively with cross‑functional partners to address customer needs, develop tailored strategies that e...