Sr. Supervisor, Mobile QoS & CEM systems

Purpose of the job

Developing Customer Experience Management solutions and implementing to maintain and enhance the overall E2E customer experience and satisfaction for all business domains. Developing and maintaining all network quality tools and any needed enhancements and contribute to the integration of newly purchased products to improve network quality systems.

Duties and responsibilities

• Develop and deliver software applications and/or modules and integrate with other up and running systems.
• Business Intelligence dashboards development and administration (ex: QlikView Desktop and Server).
• Study systems flow, data usage and work processes following the software development lifecycle.
• Designing and implementing new solutions and architectures that perfectly fit the requested busi...