Sr. Support Engineer Ii - Warehouse Management (Monterrey)

Sr Support Engineer 2This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value‐added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.ResponsibilitiesProvide functional and/or technical support during customer upgrades, deployments, rollouts, and post‐production phasesExpertise in all WMS‐related technologies including MOCA, integration methods, and other 3rd‐party tools and utilitiesMaintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in BY's continued solutionsDocument change control and publish testing results transparently to the customer on a scheduleBring in new ideas for automation, reuse, and service improvementsDeep understanding of BY's evolving SaaS offerings, features and functionality deployed for testing customersEngage in continuous learning on the latest ...