Sr Technical Support Specialist

Responsibilities

• Obtain and maintain valid NOM certificates for products requested by the Commercial team, acting as the in‑house expert in the certification process for ceramic and faucet products.
• Define and execute strategies for obtaining, modifying, and renewing NOM certificates for the products under your responsibility.
• Collaborate with internal areas such as Marketing, the Commercial Department, and other departments to define and execute processes.
• Coordinate with internal departments to ensure compliance with regulatory requirements for products.
• Control inventory of ceramic and faucet parts for surveillance sampling, renewal and/or initial product certification by the Product Certification Body (PCO).
• Prepare, compile, and review technical files and regulatory documentation for the ceramic and faucet products under your responsibility.
• Maintain relationships with certifying entities such as OCP...