Sr. Training and Quality Manager

The
Sr. Training and Quality Manager
will report to the Global Delivery Lead and will collaborate with the Global Training Manager, Global Quality Measurement Manager, and Global Quality Assurance Manager. You are tasked to integrate Project Management Methodology into the Total Quality Management (TQM) model of the GenAI/LLM Practice.

As a Sr. Training and Quality Manager, you will help develop and successfully deploy the training curricula and quality measurement and quality assurance methodologies during the scoping and initiation stages. You will also collaborate with Global Leads in any review, root-cause-analysis, and modification projects of the TQM team across different GenAI models while ensuring all documentations, change management, and process integration are duly practiced.

As a key player in our TQM team, you are to demonstrate leadership and resilience. You will also provide coaching, mentoring, feedback, and training across our diverse team of exp...