Sr. Vacation Ownership Advisor Bilingual Mex

POSITION OBJECTIVE AND RESPONSIBILITY
To understand and support the MVW Vision To become the preferred provider of vacation ownership and personalized vacation experiences.
Contribute to the success of the Vision by being a source of influence to the vision and MVW.
To be able to represent MVW as the expert in all aspects of the MVW product, usage, and resort information and ensure a smooth transition of owners from the purchase through their first vacation experience.
Develop a proactive response to owner issues based on trend analysis and identification of root cause.
Initiate projects that support the elimination of these complaints.
To answer all incoming telephone calls and applicable correspondence from MVW Owners in a friendly and efficient manner to ensure that every owner is satisfied.
To use Standard Operating Procedures of MVW Owner Services as a guide to the standards and practices which are to be followed by all associates in this department ...