Staff Analyst (Application Support)

About our group:

Seagate's Johor Recording Media Organization produces both aluminum and glass substrates. The Manufacturing Execution System (MES) receives support from Global Factory IT (GFIT). The local IT team is responsible for keeping MES operational, safeguarding factory endpoints, and upholding high security standards.

About the role - you will:

Business Analyst / Co-Development

• Work closely with business users on MES projects and prepare project documentation
• Handle project prioritization with the Agile team and communicate between business users and the Agile group
• Provide quarterly reports and presentations to both business stakeholders and the IT department
• Design AI/ML/Agentic solutions to improve MES workflows and overall IT support

Incident Management & Troubleshooting

• Serve as L2...