Staff Business Systems Analyst – Contact Center Routing

**Overview**

Intuit's GBSG Routing RTB (Run the Business) team — part of the Workforce Management organization — is seeking a Staff Business Systems Analyst to tackle ambiguous, end-to-end routing problems across GBSG's complex contact channel landscape. Staff BSAs at Intuit operate with a one-team mindset: they lead independently, influence technology decisions across multiple stakeholder groups, and elevate the people and practices around them.

The GBSG routing space is high-complexity by design. The Global Business Solutions Group serves small business, mid-market, and international customers across a diverse product portfolio — QBO, QuickBooks Payroll, QuickBooks Desktop, Payments, and more — resulting in significantly more product and customer segmentation than other Intuit business units. The routing system that serves these customers (built on the Contact Us Platform and Amazon Connect across Americas, EMEA, and APac instances) is one of the most technically la...