Staff / Senior AI Engineer (Video AI & LLM Systems)

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth. Unlike platforms that only surface insights and leave the action to you, Lucidya completes the loop with proprietary NLU capabilities developed entirely in-house and trained on millions of multilingual conversations, equipping marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

Why This Role Matters

We’re expanding our CXM platform into video intelligence and multimodal AI.

Today, we already analyze massive volumes of social and enterprise data. Tomorrow, we’ll understand video - sentiment, context, intent - across visual, audio, and text signals. This isn’t a side experiment. It’s a core product direction.

This role matters because: