Staples Customer Support Specialist Role

Join Staples Canada as a Customer Support Specialist in Oakville, Ontario, enhancing the customer journey by facilitating essential government services through our partnership with ServiceOntario.
In this role, your mission is to ensure customers receive comprehensive services seamlessly. You’ll use your problem-solving skills, attention to detail, and effective communication abilities to meet client expectations. With past customer service experience, you will manage inquiries and potential issues while contributing positively to team efforts.
Key Responsibilities:
• Provide consistent and knowledgeable service to customers
• Clearly explain service details and sympathize with concerns
• Warm-transfer customers to relevant departments as needed
• Support merchandising initiatives in the lobby area
• Participate actively in training and team meetings
Requirements:
• 1-2 years of relevant customer service experience
• Strong communication skills with adapta...