Starszy Specjalista/CX Senior Specialist (German)

Responsibilities:

• Preparing, creating, and following up on RFQ offers in CRM, including data entry and item registration
• Performing volume and technical checks of customer inquiries in cooperation with internal stakeholders (VAM, CTS)
• Supporting the Account Manager in pricing processes and offer finalization
• Verifying consistency between orders and CRM data using SAP
• Managing order follow-up processes, including retro-billing and impact analysis
• Maintaining accurate customer data and managing contracts in SAP
• Registering and handling customer claims in the system
• Monitoring payment status and supporting credit and collection activities (advance payments, proformas, payment delays)
• Cooperating with internal stakeholders to support daily operational activities
• Preparing and managing logistics and custom...