Start ASAP! WFM Real Time Analyst Supervisor - TP Antipolo

About the role

We are looking for a dynamic and experienced WFM Real Time Analyst Supervisor to join our thriving team at Teleperformance in Antipolo City, Rizal. In this full-time role, you will play a crucial part in ensuring the smooth and efficient operation of our customer service contact centre. The successful candidate will be responsible for overseeing the real‑time management of our workforce, optimising schedules and staffing to deliver exceptional customer experiences.

What you'll be doing

• Analyse and monitor real‑time contact centre performance data to ensure optimal staffing and service levels
• Prepare and present daily, weekly, and monthly performance reports to key stakeholders
• Manage and coordinate the work of a team of WFM Analysts, providing guidance, coaching, and support
• Collaborate with operational teams to identify and implement strategies to improve productivity and efficiency
• Liaise w...