Steward/ess - F&B

Telephone Operator (Luxury 5-star Hotel)

Job Description

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Telephone Operators to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

Key Responsibilities

• Answer all incoming internal and external calls using the hotel’s prescribed luxury greeting, maintaining a warm, crystal-clear, and professional tone.

• Direct calls to the correct departments or guest rooms with 100% accuracy, utilizing warm transfers (announcing the caller) to ensure a seamless guest experience.

• Handle diverse g...